Privacy at a Glance:
At Rihal, we respect your privacy and are committed to protecting your personal data.
We collect personal data to operate our Website, provide our services and respond to your enquiries.
We do not sell your personal data.
We use your personal data for the purposes explained in this Privacy Policy and in accordance with applicable law.
You have rights over your personal data, including the right to request access, correction or deletion, and to withdraw your consent.
Further details about how we handle your personal data are provided below.
Introduction
Information You Provide
Data Migration and Services LLC ("Rihal", "we", "us" or "our"), together with its affiliates and subsidiaries, is committed to respecting your privacy and protecting your personal data.
This Privacy Policy explains how we collect, use, share, store and protect your personal data when you visit our website at https://www.rihal.om/ (the "Website"), contact us or otherwise interact with us in connection with our products and services. It also explains your rights and how you can exercise them.
This Privacy Policy applies to personal data that we collect and process in connection with these activities, including where relevant activities are carried out by our affiliates or subsidiaries.
For the purposes of this Privacy Policy, "personal data" means any information that identifies you or could be used to identify you, directly or indirectly.
Personal Data We Collect
Depending on how you interact with us, we may collect the following categories of personal data:
Personal and contact information: Your name, email address, telephone number and other contact details.
Professional information: Your job title, organisation and business contact details.
Communication information: Information you provide when submitting enquiries, requesting support or otherwise communicating with us.
Technical and usage information: Your IP address, browser type, device information, pages visited and interactions with our Website.
We aim to collect only the personal data necessary for the purposes described in this Privacy Policy.
The personal data we collect may vary depending on the nature of your interaction with us and the products or services involved.
How We Collect Your Personal Data
We may collect your personal data:
Directly from you: When you complete forms, contact us, submit enquiries or otherwise communicate with us.
Automatically: When you visit or interact with our Website, including through cookies and similar technologies.
From third parties: Including our business partners or other sources, where permitted by applicable law.
Cookies
Cookies are small files stored on your device when you visit a website.
Our Website may use cookies and similar technologies to support its functionality and improve the user experience.
Some cookies are necessary for the Website to function properly. We may also use optional cookies, such as analytics cookies, to better understand how visitors interact with our Website.
Where required by applicable law, we will obtain your consent before using optional cookies. You may manage your cookie preferences, and change or withdraw your consent at any time, through the options made available on our Website, where applicable, or through your browser settings.
How We Use Your Personal Data
We may use your personal data for the following purposes:
To respond to your enquiries, requests and complaints.
To provide, manage and improve our products, services and Website.
To communicate with you regarding our products, services and business activities the products and services you use or have enquired about.
To maintain the security, functionality and performance of our Website and systems.
To send marketing and promotional communications where you have provided your explicit consent.
To conduct research and analyse Website usage to improve our services, using anonymised information where possible.
To comply with applicable laws, regulations and legal obligations.
Where we send marketing communications, you may opt out at any time, free of charge, by using the unsubscribe option provided or by contacting us.
We will process your personal data only for the purposes described in this Privacy Policy or as otherwise permitted by applicable law.
We will process your personal data for the purposes described in this Privacy Policy and in accordance with applicable data protection laws. Any change to the purpose of processing will be handled in accordance with the applicable legal requirements
Legal Basis for Processing Personal Data
We process your personal data with your explicit consent or where processing without consent is permitted under applicable law.
This may include processing necessary to comply with a legal obligation, protect your vital interests where we cannot contact you, or perform a contract to which you are a party, where the relevant contractual processing requirements are satisfied, subject to applicable legal requirements, in accordance with applicable law.
The purposes and nature of the processing of your personal data will be clearly described in this Privacy Policy, in accordance with applicable data protection laws.
Where we rely on your consent, you may withdraw it at any time by contacting us using the details provided below. Withdrawal of consent will not affect the lawfulness of processing carried out before its withdrawal.
Sharing Your Personal Data
We do not sell your personal data.
We may share your personal data, where necessary and permitted by applicable law, with:
Affiliates and subsidiaries: Companies within our group where sharing is necessary for the purposes described in this Privacy Policy.
Authorised employees and contractors: Individuals who require access to your personal data to perform their duties.
Third-party service providers: Third parties that assist us in operating our Website, maintaining IT systems, delivering communications and supporting our business activities.
Professional advisers: Including legal advisers and auditors where necessary.
Business transactions: Relevant third parties in connection with a merger, acquisition, restructuring, sale or transfer of all or part of our business, where permitted by law.
Government and regulatory authorities: Where disclosure is required or permitted by applicable law or legal process.
Other third parties: Where you have provided the required consent or disclosure is otherwise permitted by applicable law.
We take appropriate contractual, technical and organisational measures to protect personal data shared with third parties and ensure that it is handled in accordance with applicable legal requirements, including ensuring that third parties processing personal data on our behalf use it only for authorised purposes.
Links to Other Websites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies before sharing any personal data with them.
International Data Transfers
Your personal data may be transferred to, stored in or accessed from locations outside the Sultanate of Oman where necessary for our business operations or services.
Where such transfers occur, we will comply with applicable legal requirements, assess relevant transfer risks and implement appropriate safeguards to protect your personal data.
These safeguards may include contractual protections and an assessment of the level of personal data protection provided by the recipient, as applicable.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, disclosure, alteration or unlawful processing.
Access to personal data is limited to authorised individuals who require it to perform their duties.
Our safeguards may include access controls, confidentiality measures and other security procedures appropriate to the nature of the personal data and the risks associated with its processing.
Although no method of electronic storage or transmission is entirely secure, we take reasonable steps to protect the confidentiality, integrity and security of your personal data.
Where a personal data breach occurs, we will notify the relevant authorities and affected individuals where required by applicable law.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and processed.
Once the relevant purpose has ended, we will delete or anonymise your personal data unless further retention is required to comply with a legal obligation or in connection with an existing dispute, in accordance with applicable law.
Where continued retention is legally required, we will retain the relevant personal data only for the period and purposes permitted or required by law.
Your Rights
Subject to applicable law, you have certain rights regarding your personal data, including the right to:
Access: Request access to and a copy of your personal data.
Correction: Request the correction or updating of inaccurate or incomplete personal data.
Deletion: Request the deletion of your personal data, subject to applicable legal requirements.
Withdrawal of consent: Withdraw your consent to the processing of your personal data at any time, without affecting processing lawfully carried out before withdrawal.
Data portability: Request the transfer of your personal data to another organisation, where applicable.
Blocking: Request that the processing of your personal data be blocked, where permitted by law.
Automated processing: Object to decisions resulting from automated processing and request human review in accordance with applicable law.
Breach notification: Be informed of a personal data breach where required by law.
Complaints: Submit a complaint to the competent authority, the Ministry of Transport, Communications and Information Technology, if you believe your personal data has been processed in violation of applicable law.
Exercising Your Rights
To exercise any of these rights, please contact our Data Protection Officer using the details provided in Contact Us section.
When submitting a request, please provide sufficient information to help us identify the personal data concerned and understand your request.
We may request additional information to verify your identity before processing your request.
We will review and respond to your request within the period required by applicable law. Where we are unable to fulfil a request due to a legal obligation or another applicable restriction, we will explain the reason.
Sensitive and Children's Personal Data
Sensitive Personal Data
We do not generally request sensitive personal data through our Website. Please do not submit sensitive personal data through our Website unless we specifically ask for it.
Sensitive personal data may include information relating to health, biometric or genetic characteristics, religious beliefs or other categories protected under applicable law.
Where the collection or processing of sensitive personal data is necessary, we will comply with applicable legal requirements, including obtaining any required permits or authorisations and implementing appropriate safeguards.
Children's Personal Data
Our Website is not intended for individuals under the age of 18, and we do not knowingly collect personal data from children through it.
If you believe that a child has provided us with personal data, please contact us so that we can take appropriate action in accordance with applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business activities, data processing practices or applicable legal requirements.
Any changes will be published on this page, together with an updated "Last Updated" date. Where required by applicable law, we will provide additional notice or obtain your consent.
We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the processing of your personal data, please contact:
Data Migration and Services LLC (“Rihal”)
Data Protection Officer
Email: dpo@rihal.om
Address: Rihal HQ, Muscat, Sultanate of Oman.
We will review your enquiry and respond in accordance with applicable legal requirements.